As the primary customer touch point for many companies, the command centre contains a wealth of intelligence for improving operational efficiency,

increasing customer loyalty, and enhancing customer value. iiNTESEC Command Centre Solutions centralise control, command, communication and monitoring across multiple sites.

They capture and analyse customer interactions to address a broad spectrum of business objectives, including agent quality, liability management, regulatory compliance, business process optimisation, and the development of more effective and profitable client and market initiatives.

Recognised by the industry for innovation and business value, iiNTESEC solutions help transform the contact centre into a strategic business asset.